How are returns handled?
You can use the contact us page on our website to get a hold of us or email us at email@example.com so that we can provide a pre-paid label if you meet the return process requirements. This prepaid label will need to be attached to your unopened and in new condition package and be dropped off at your nearest UPS store.
How can I get in touch with customer service?
Here are the links for the Atamin customer service points of contact. Or you can use the Chatbox available on the website to reach out.
How is Atamin different from the competition?
We pursue a better future for the environment by using sustainable materials like MDF woods and energy-efficient LED lighting. That's why our products are affordably priced, suitable for every family in need of warmth and love.
Are LED bulbs included with my order?
Yes! For some products that require an 9.5 Watts LED bulb to function include one in the packaging.
Will I need help putting my product together?
Nope! We’ve designed all of our products to be easy and simple to put together in less than 15 minutes. We also have videos and detailed instruction manuals that help you see what the assembly process will be like. Here are the links to our YouTube Channel.
What functions can I expect from my product?
Many of our products include exciting features like built-in charging, dimmable lighting, and functional storage. Visit our store pages to learn more and find the perfect light for you.
Are your products safe to use?
Yes, all of our products are UL and ETL certified!
I have an unanswered question.
Please reach out to our customer service team. Know that they are there to help.
Do you offer any sales or promotions?
Yes we do! Please follow our social media platforms to get news about sales and product launches (@atamin_com) and get exclusive deals and offers by signing up for our email listing and SMS.
What is the UV Coating for?
Our UV coating serves as a protective barrier! It will ensure that the product you receive is free from annoying toxins so that your home can continue to be child and pet friendly.
What if the assembly instruction is missing from the package?
Please message us directly! We have a digital instruction manual that can be given to you to proceed the assembly process.
Are your products compatible with a smart outlet/plug?
At the moment we recommend you use the built-in on/off switch for the best experience! We do not test our products with smart outlets/plugs so please use the on/off switch that the product comes with.
How can I make my floor lamp light change colors?
We recommend you use a smart bulb to get the colorful lighting effect! It is possible to use another lightbulb of your choice as long as it is the same base as an A19 light bulb.