FAQs

You can use the contact us page on our website to get a hold of us or email us at customerservice@atamin.com so that we can provide a pre-paid label if you meet the return process requirements. This prepaid label will need to be attached to your unopened and in new condition package and be dropped off at your nearest UPS store.

Here are the links for the Atamin customer service points of contact. Or you can use the Chatbox available on the website to reach out.

We pursue a better future for the environment by using sustainable materials like MDF woods and energy-efficient LED lighting. That's why our products are affordably priced, suitable for every family in need of warmth and love.

Yes! For some products that require an 9.5 Watts LED bulb to function include one in the packaging.

Nope! We’ve designed all of our products to be easy and simple to put together in less than 15 minutes. We also have videos and detailed instruction manuals that help you see what the assembly process will be like. Here are the links to our YouTube Channel.

Many of our products include exciting features like built-in charging, dimmable lighting, and functional storage. Visit our store pages to learn more and find the perfect light for you.

Yes, all of our products are UL and ETL certified!

Please reach out to our customer service team. Know that they are there to help.

Yes we do! Please follow our social media platforms to get news about sales and product launches (@atamin_com) and get exclusive deals and offers by signing up for our email listing and SMS.

Our UV coating serves as a protective barrier! It will ensure that the product you receive is free from annoying toxins so that your home can continue to be child and pet friendly.

Please message us directly! We have a digital instruction manual that can be given to you to proceed the assembly process. 

At the moment we recommend you use the built-in on/off switch for the best experience! We do not test our products with smart outlets/plugs so please use the on/off switch that the product comes with.

We recommend you use a smart bulb to get the colorful lighting effect! It is possible to use another lightbulb of your choice as long as it is the same base as an A19 light bulb.